Welcome to 111q. Thank you for reading our Privacy Policy. This policy explains what information we collect when you use the 111q platform, how we use it, and the steps we take to protect your privacy.
As one of Bangladesh's most trusted online betting platforms, 111q believes that the protection of your personal data and privacy is a fundamental right. Our Privacy Policy is built around international data protection standards so you can use our platform with complete confidence.
By registering with 111q or continuing to use the platform, you agree to this Privacy Policy. Please read it carefully. If any part is unclear, feel free to reach out to our support team.
In brief: 111q's Privacy Policy is our commitment to you — we will keep your data safe, use it transparently, and never misuse it.
111q collects various types of information to deliver our services and maintain platform security. The table below provides a full breakdown:
| Data Type | What's Included | Why It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID / passport number | KYC Verification & Age Confirmation |
| Contact Information | Email address, mobile number | Account Management & Support |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment processing & AML compliance |
| Device & Technical Information | IP address, browser type, device type | Security Monitoring & Fraud Prevention |
| Usage Data | Betting history, login times, preferred games | Personalised Experience & Responsible Gaming |
| Communication Records | Support chat history, email correspondence | Service improvement & dispute resolution |
111q only collects information that is strictly necessary — requesting excessive or irrelevant data is against our Privacy Policy.
111q uses collected data only for specific, legitimate purposes. In accordance with our Privacy Policy, your information is used for the following:
- Account Management: Your information is used to create, update, and secure your account.
- Identity Verification: Information collected through the KYC process is used to meet regulatory requirements and prevent fraud.
- Payment Processing: Financial information is used to process deposits and withdrawals securely.
- Customer Support: Our support team uses your information to resolve your queries and issues.
- Personalised Experience: Your betting history is analysed to provide bonus offers and game recommendations tailored to your preferences.
- Responsible Gaming: Your activity is monitored to detect signs of problem gambling and to provide timely support when needed.
- Security Monitoring: Device and IP information is used to detect suspicious activity, multiple accounts, or bot usage.
- Legal Compliance: Necessary data is retained to ensure compliance with applicable laws and regulatory requirements.
111q never uses your data for ad profiling or third-party marketing. This is a core principle of our Privacy Policy.
111q uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser that help improve your experience on future visits.
- Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core platform functionality. They cannot be disabled.
- Functional Cookies: These cookies remember your language preference, time zone, and interface settings.
- Analytics Cookies: Collects anonymous statistics to help us understand which parts of the platform are used most. This data cannot be used to identify you personally.
You can delete or block cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain features on the 111q platform.
111q applies industry-leading technical and organisational measures to protect your data. The following security layers are active under our Privacy Policy:
- 256-bit SSL/TLS encryption — all data transmissions are secured.
- All data is stored in our database with AES-256 encryption.
- Two-Factor Authentication (2FA) support.
- 24/7 security monitoring and anomalous activity detection system.
- Regular security audits and penetration testing.
- Regular staff training on data protection and strict access controls.
No digital system is 100% secure. That said, 111q is committed to maintaining the highest level of protection. In the event of a security incident, we will promptly notify affected users in accordance with applicable law.
111q retains your data for as long as necessary to provide our services or fulfil legal obligations. Standard retention periods under our Privacy Policy are outlined below:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial transaction records | Minimum 5 years (in accordance with AML regulations) |
| KYC Documents | 5 years after account closure |
| Betting History | For the duration of active account + 2 years |
| Support Contact | 2 years from the date of last contact |
| Log & Device Information | 12 months |
Once the above retention periods expire, data is securely deleted or anonymised. Retention periods may be extended where required by law.
Under 111q's Privacy Policy, you have a number of important rights over your personal data. These are outlined in detail below:
You can request to see what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You can request deletion of your information under certain conditions.
In certain cases, you may request that we restrict the processing of your data.
You can request a copy of your information in a readable format.
You may object to the use of your data for specific purposes.
To exercise any of these rights, please contact our support team. 111q typically responds to such requests within 30 business days. In some cases, legal or regulatory obligations may prevent us from fulfilling a request — if so, we will explain the reason.
Please note: Before processing any request related to your data, 111q will verify your identity to ensure no one else can access your information.
111q's services are strictly for users aged 18 and above. In accordance with our Privacy Policy, we do not knowingly collect personal data from minors.
Age is verified during registration, and KYC documents may be requested if there is any doubt. If we discover that a minor has opened an account, it will be closed immediately and all collected data will be permanently deleted.
If you believe a minor has created an account on 111q, please notify us immediately at support@111q.app.
111q may update this Privacy Policy from time to time. You will be notified of any changes through the following methods:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address or via SMS.
- A pop-up or banner may be displayed when you log in to the 111q platform.
Continued use of 111q after an updated policy is published will be taken as your acceptance of the revised terms. The latest version will always be available on this page.
Tip: Check back on this page regularly, and pay attention to the "Last Updated" date — if it has changed, make sure to read through the latest version.
If you have any questions, concerns, or complaints regarding 111q's Privacy Policy, please contact our Data Protection team directly:
- Email: support@111q.app
- Live Chat: Click the chat icon in the bottom-right corner of the platform — we typically respond within 3–10 minutes.
- Support Hours: 24 hours a day, 7 days a week.
To submit a formal data request, send an email from your registered address with "Privacy Request" in the subject line. We will verify your identity and respond in a timely manner.
For general enquiries, visit our FAQ Page — where you'll find answers to the most frequently asked questions about privacy.